淘宝买家帐号,有一个卖家违规操作,然后永久限权 -- 聚投诉
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淘宝买家帐号,有一个卖家违规操作,然后永久限权
编号：CN18894 &&|&发表于 10:16:32&|&
38人参与评论
&&&投诉人：李女士
投诉对象：
投诉要求：
解封我的买家不允许评价的限权
投诉进度：
投诉内容：
今天在淘宝上确认收货一商品,然后看怎么没有评价入口,百度查询,然后从"卖家体验中心"查到我有一个违规记录,具体内容写的是"一个店铺违规",问淘宝客服:"我是买家,怎么有个店铺违规?",客服说"是卖家韦违规",我就想问问,卖家违规,你不处罚卖家,怎么处罚到买家了呢?难道我花钱买东西也有错?淘宝云客服给我登记电话,让我电话客服,说电话客服才有权限解决这类问题,电话我打了,结果屁都没解决,说是限权改不了,所以我要投诉淘宝:既然是卖家违规,为什么要处罚买家,为什么不让我给商品评价?
所以恳请聚投诉方帮忙申诉,因为我们打淘宝电话根本起不到任何作用,我相信网络的力量是强大的,而且我的要求也不高,只是要回我的评价权,仅此而以,谢谢!
投诉补充：
淘宝是应该处理那些虚假炒信用的,可你应该是处理卖家呀,买家帐号为什么要处理呢?我花钱买东西还能有错的?而且淘宝说我有虚假交易,我自己都查看不到我是哪笔交易存在虚假交易,怎么举证?再者,淘宝这样一杆子打翻一船人,对于咱们这些无辜受牵连的号为什么连个申诉的地方都没有
江苏扬州江都市
&&各方评说
到现在为止，投诉后已有天时分秒，被投诉方淘宝账号 尚未回复
聚投诉回复
21CN聚投诉 &&
阿里巴巴公关部通过邮件回应21CN聚投诉：&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp淘宝已对所有投诉封号的用户进行了复核，所涉及封号的用户均涉嫌虚假交易或者不当注册等行为。为保证平台交易的公平性和纯净度，淘宝网故对此类账户会进行日常化的限购、冻结等处置；淘宝也再次重申，对于虚假交易、不当注册等行为，淘宝坚决反对并抵制。&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp若用户继续存疑，可直直接拨打淘宝官方客服电话：8，或者进入淘宝网服务中心/获取在线服务进行详细咨询。&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp——————————————————&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp日，经21CN聚投诉委托，聚投诉公益维权合作单位——北京大成律师事务所广州分所，针对四则集体投诉分别发布律师意见，其中包括对淘宝封号集体投诉的律师意见，认为：《淘宝规则》第60条第3款约定并未明确约定如何认定“买家协助卖家进行虚假交易”，淘宝应对此向用户提供合理说明；淘宝应进一步证明用户存在该等虚假交易，且该等虚假交易的情节严重程度已达到可采取“永久封禁用户账号”措施的程度。（详见→/jingshi/a//.shtml）&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp21CN聚投诉认为，一方面，淘宝通过封号抵制虚假交易、不当注册等行为，无疑是必要和积极的；另一方面，聚投诉通过个案调查发现，无论是对照大成所律师上述意见，还是对照淘宝自己的要求，淘宝都没有完全做到实事求是的复核，这个概率可能不高，但对应无辜被封号者，显然是不公平的。&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp我们建议相关投诉人先自证清白，对于已明显涉及炒信等违规行为的，请勿继续投诉。&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp对于明确证据证明自己并无虚假交易、不当注册等行为，以及支付宝中个人财产被冻结的，用户可补充相关证据继续投诉——&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp1、了解可能导致被封号的各种操作，如确认没有炒信等操作，逐一如实说明，提供截图、录音证据；&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp2、具体说明被封号后造成的实际损失；&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp3、在投诉原帖下补充说明（使用原账号登录，在本帖评论框发布；不要在本回复下直接评论）；&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp4、点击本帖正文下的“发布长微博”，转发到新浪微博，同时@给@杭州市市场监督管理局@余杭区市场监督管理局及相关媒体和大V；&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp5、继续逐次向杭州工商、国家信访局投诉。&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp投诉方式:&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp1、向淘宝所在地杭州工商投诉举报&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp致电杭州市工商（）、杭州市余杭区消费者举报中心（5），投诉淘宝无理封号。&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp网上投诉：/xinfang/index.jsp&nbsp点击左列第2项“网上投诉”，受理单位选“余杭区市场监督管理局”。&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp被投诉方企业注册信息：&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp【企业名称】浙江淘宝网络有限公司&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp【住所】杭州市余杭区五常街道文一西路969号1幢6楼601室&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp&nbsp2、如杭州工商没有依法在7个工作日给与处理回复，或对其处理不满意，可直接到国家信访局网站：http://wsxf./zfp/webroot/index.html投诉杭州市市场监督管理局/余杭区市场监督管理局。
芡萹の傢伙 &&
我只能呵呵呵呵，大家要不都不要上淘宝了，什么京东啊！聚美啊！唯品会啊！苏宁啊！不愁在网上买不到东西，而且质量也有保证，至于淘宝嘛？让马云看看双十一和双十二还有没有上亿的成交？买家都没了，看看还有谁开淘宝？到时马云可能就去捡大粪了！
我的也是，明明卖家先骂人的，我投诉了，发短信说连我一块处罚，我的个天！
?一别两宽 &&
支持&nbsp&nbsp无线顶
?一别两宽 &&
同样的&nbsp&nbsp&nbsp什么玩意&nbsp&nbsp你不差卖家你封我们买家！！！感情我用淘宝给你利润了，你就这么对待我们的！！！！什么玩意嘛！！！！
151******85 &&
身为买家的我都不知道怎么回事就封号，马云你还想不想混了？
感恩父母 &&
是啊，确认收了个货，就直接给降权了
130******84 &&
淘宝也太霸道太不讲道理了吧！说我违规了就不让我购买东西了，证据在哪里啊？？？我们买家作为消费者购买你淘宝上的东西，你不去查卖家反过来查我们买家。我们消费者讨要一个说法，死也死个明白。
♂擦肩而过№ &&
我的也无缘无故被封了
?花姐?女神新装（加盟 &&
就是，说的太对了，&nbsp卖家的错，为什么要让我们这些买东西的人来承担，违规我们算什么鬼，花钱买他们的东西，是错咯？
木鱼_qq928 &&
淘宝这样搞都不敢淘宝购物了，连买便宜东西都不可以，既然不可以，为什么还要让卖那么便宜的
转发 16&&&&评论 38
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