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Shipping & ReturnsWe currently ship in the UK and worldwide. All customers must be able to provide a valid shipping address and resident to where the parcel is to be sent to. A full breakdown of the shipping details, which include the full total amount, will be given to you at the checkout before the order is confirmed. Customers hold the right to leave the order stage at this time before the order goes through. At present our delivery charges are determined on the weight of the entire parcel (not per item) and start from just ?3.95.Please be advised that under no circumstance would an international/UK customer have to pay an additional fee for postage upon collection of a parcel from the courier. All international parcels are subject to review by the customs agency of the destination country and the addressee is liable for any additional customs charges which may be incurred. For the countries that we deliver to outside of the EU, due to our current courier shipment agreement for all countries outside of the EU including Africa, Asia, South America, Caribbean and Australia there is a 1.5kg limit per package which unfortunately under no circumstance can be waived.All of the delivery charges for international and domestic parcels are calculated on the weight of the parcel you will be informed of the full total amount of your order before you make your payment. Customers still hold the right to leave the order stage at any time before payment is made and your order will not go through. It is the customer’s responsibility to ensure that all of the order details are correct which include the correct sizes, colours and styles selected in the order are correct. This information cannot be amended or changed once confirmed. It is also the customer’s responsibility to ensure that the complete shipping address is correct which include the complete door number, street name and postcode. We do not hold liability for parcel delivered to addresses incorrectly stated on the order. A collection from the wrong address stated on the order has to be arranged by the customer as we are no longer in possession of the parcel. We would have only followed the instruction initially requested on the parcel. We suggest that you write a safe place option or a specific delivery request as a signature may not always be required for delivery of the parcel. If there is no one available to take delivery our carriers may attempt to leave it with a neighbour or in a safe, secure location. A card may be left to advise this to you, or to confirm that the parcel has been returned to the local depot. You can then contact them to arrange collection or to schedule a new delivery date providing that the service is applicable.Dependent of your method of payment, you can have your parcel shipped to an alternative address. You must ensure that the full address details are included, such as the company organisation or name. You can use any available address line to provide additional details such as company name or other specific address information. If a major credit or debit card is used on our website, the billing address must always be the same address to where the card is registered to otherwise this may prevent an order from going through successfully. An alternative shipping address worldwide can be selected with this method of payment alongside 3D security obtained by the bank. When using PayPal the billing address must be registered, verified and confirmed by PayPal on the account and the shipping address must be in the same country of billing registration.We are unable to give an exact date or time for the delivery as the parcel will delivered within the approximate 1-3 days (unless stated otherwise) that we advise from the dispatch date. No orders are delivered on UK bank holidays. All delivery dates should be estimated from the date the order is despatched which is usually approximately 1-3 days from this date. You must allow at least 48 hours for pick and pack before dispatch.
All dates for delivery which include other courier services i.e. DHL, DPD, PARCELFORCE should be calculated from the date of dispatch and not from the date of order. Certain couriers provide hour time slots on the morning of dispatch to inform customers of the time for delivery. Out of our current couriers on all orders it is only Royal Mail who conducts Saturday deliveries between 9am-3pm. All other orders are delivered between Monday and Friday between 9am- 5pm (7pm for certain couriers).Please also be advised that Royal Mail Next Day Delivery service is available but only for all UK parcels less than 10kg and placed on a working day before 5pm. Orders made after this time will be despatched on the next available working day and delivered on the second working day. When you get to the checkout of your order, you will be given your order delivery information including the service used, prices and courier. If there is no special delivery option given at the checkout this means that your parcel is not eligible for this service. Please also note that the delivery date stated at the checkout for guaranteed next day delivery parcels may not always be updated on time if there is an upcoming bank holiday.
For confirmation of these dates kindly refer t International orders not sent via DHL, DPD or Parcel Force require 5-7 working days for orders to be delivered to the customs agency of the delivery country. Customs clearance time may vary and is determined by the customs agency of the delivery country. We are unable to guarantee delivery times with parcels sent via the standard international postal service due to the variance of international postal network delivery times. All international parcels are subject to review by the customs agency of the destination country and the addressee is liable for any additional customs charges which may be incurred.Additional information sent from the couriers such as text messages and emails are not a guarantee of the exact delivery times. This can sometimes be sent in error and is not an exact representation of the timescale. Always confirm with the sender (Everything5pounds.com) for the exact dispatch information for precise and more accurate information. We are not liable for delays calculated based on provided delivery estimates of the courier company in charge or other third parties.Items may be returned for a full refund or exchange within 14 days from the date an order was received. There is a maximum of 30 days from the date the parcel was received for customers to identify any faulty items and contact us.
CHRISTMAS RETURNS POLICY Our returns policy over Christmas 2017 for a full refund or exchange on orders placed on or after 1st December 2017 still in their original packaging, with tags/labels and unworn will have up to 15th January 2018 to return items. All items whether they do not suit your requirements or are damaged must be identified within this time.
Customers are required to send items back to us at their own cost via any courier if they do not suit their requirements and this will also include items that do not fit, not suitable, wrong item selected, incorrect sizing, not same as on the website.
Unfortunately we do not accept returns, on any underwear or swimwear items at any time due to hygiene reasons. Such items cannot be returned unless faulty or an incorrect size or style is sent. We kindly ask that you thoroughly check the size labels, product codes and also check for any faults before trying on. We will not accept any items back if the hygiene sticker has been removed from the garments and if they are not in their original packaging with labels intact. No refunds will be processed for any swimwear/underwear unless both pieces are returned. All goods will be inspected upon on return. Parcels must be sent back via post only- we do not accept returns in person to our distribution centre. All parcels returned in person not via the postal service can be rejected/returned to sender/not processed. We do not have any retail stores/outlets to purchase or return items to. All items returned must be in their original packaging (shoe boxes/clear plastic) and have labels/tags intact -except for items where packaging or labels were not provided by Everything5pounds.com. If an exchange is requested we will send the exchange item free of charge. All items returned for exchange will be processed accordingly by our returns team. If the exchange item requested is no longer available at the time of processing and no alternatives are provided, an automated refund will be applied.
Refunds made for returned/damaged/missing items can include the part of the original postage and packaging. If you return every item from your order within the set time you will be refunded your full P&P placed from the original order. If only some of the items are returned, then part of your P&P will be refunded. If an exchange item is returned for a refund you will not be refunded any of your original postage but just the ?5 for the item- refunds can be rejected at this time and we have the right to issue an exchange only for exchanges. We strongly advise that customers inspect their order upon receipt of the parcel for any manufacturers defects that could have possible been missed throughout the checking process. We have a dedicated control team, however, in some circumstances these errors can sometimes be missed, so it is highly advisable to apply checks before using a purchased item. Pre-paid return labels are sent by post to UK customers only if they receive a wrong, damaged or manufacturer’s faulty item. Alternative procedures apply to customers outside of the UK. Customers are required to send items back to us at their own cost via any courier if they do not suit their requirements and this will also include items that do not fit, not suitable, wrong item selected, incorrect sizing, not same as on the website.
Customers must keep safe a valid postage receipt including parcel weight for all return parcel enquiries. A valid postage receipt including tracking number must be provided in case of any parcels lost in transit. Any non-delivery cases will not be valid without this receipt which includes with us Royal Mail or any other courier service used. It is the responsibility of the sender to open a claim for any parcel’s lost in transit with the courier. You may use the original packaging if you still have them. If not, please pack your items securely in any packaging material suitable. Parcel can be rejected if parcels are returned damaged due to unsecure packaging. Full valid details along with refund/exchange instructions must be included within each returning package in order to be processed correctly. For example you must include a cover note stating your full name on your account, order number returned, the items from the given order that are being returned and your address for any exchanges to be sent. Alternatively, you can make a copy of your packing slip and highlight which items from this order you are returning and your request for a refund or exchange. Parcels can be held or rejected by the returns department and not processed if the received parcel cannot be identified by the details provided within the package. All returning requests for a refund/exchange will be processed upon the receipt of your returning parcel/packet from which our processing times of returning parcels are between 3- 5 working days. Everything5pounds follow specific guidelines from our manufacturers about our shoe sizes. These sizes may not comprehend with the mainstream store shoe sizes, however you would need to take note of these particular sizes that everything5pounds.com comply with. Our general shoe sizes range from a size 2 and 2
to size 8 (41) for women and up to size 12 (45) for men. These sizes are advised to be the EU equivalent to a size 35 (size 2) – 41 (size 8). Kindly read through our customer reviews and also product description to get a better understanding to the shoes fit. You are welcome to email us at
and request for a size guide to be sent to you. Please also be advised that we do not cover the postage to returns items that do not fit or do not suit your requirements. Kindly bear in mind our product sizes when placing orders.All items sent back to us via post must be within the 14 days policy and can be sent to:Fiver London LimitedUnit 44 Yardley Business CentreMiles Gray RoadBasildonSS14 3GNProviding that the recipient’s order has been registered as delivered by the courier company and providing that the customer has provided the correct delivery address, if an order is not received by the customer within the first seven days from the delivery date stated by the couriers, we can raise an investigation in our aim to recover the parcel. Please be advised it is a compulsory condition to report non-delivery cases within 10 calendar days from the delivery date stated by the courier company to initiate a claim with the courier company. Under no circumstance can we declare a parcel as lost until a full investigation with the warehouse/courier company/returns department has taken place.
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Forbidden Planet International (FPI) have a range of associated Companies using various trading names including but not limited to Forbidden Planet, Forbidden Planet Home Shopping (FPHS),& Sci-Fi Warehouse,& Forbidden Planet Blog or Magazine, Nostalgia & Comics, Worlds Apart, Another World, FPI Graphics, FPI Back Issues, FPI Role Playing Games (RPG) and FPI Magazine. The Forbidden Planet Websites, e-newsletters, Magazine(s) and Catalogue(s) operate independently from the Forbidden Planet Retail Stores.
FPI supply science fiction, fantasy and popular culture products primarily, but not exclusively, for Collectors, Fans, and all the delightfully offbeat humans happily subsumed by a sense of wonder in an age of cynicism.
Products, prices and promotions offered online, in print, other literature, and in the retail stores may be different and mutually exclusive.
On the websites and from other media including, but not limited to, catalogue(s) all orders are taken as a &request to supply&. Such requests include the obligation to pay for the goods.
Acceptable Use Policy
Forbidden Planet (FPI) is committed to providing a safe working environment for its employees and staff. & It is policy not to tolerate any incidents of harassment of staff or any individuals, including the posting of material on the website or social media, which Forbidden Planet deems is offensive, abusive, profane or hateful or which is threatening, or likely to cause annoyance, inconvenience or needless anxiety. By using this website you agree to comply with the spirit and letter of this policy.
FPI will determine, at its discretion, whether there has been a breach of this policy, and in the event of a breach will take such action as deemed appropriate which may include:
immediate, temporary or permanent removal of any posting or material uploaded.
immediate, temporary or permanent withdrawl of any right to use the site
Issue of a warning
legal procedings for reimbursment of all costs on an indemnity basis (including but not limited to reasonable administrative and legal costs) resulting from the breach
Further legal action as deemed necessary
Reporting the breach to controllers of other social media sites
Disclosure of such information to Law Enforcement authorities as FPI reasonably feel is necessary
FPI exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in the policy are not limited, and FPI may take& other action reasonably deemed appropriate.
Placing an order
Orders are placed on the system as request reservations with card payment details held by Sage Pay, or, if selected, payment details processed by Paypal.
Order acknowledgements are emailed to Customers. The order acknowledgement is not a guarantee to supply, not a contract, and it is not an invoice. Customers should always check their acknowledgement to ensure that their requests have been entered correctly.
You must be 18 years or over to make web, email and/or catalogue purchases. We reserve the right to accept or reject any order for any reason at our absolute discretion.
No Sales Contract is formed until dispatch of goods.
Each contract so formed is specific to the items shipped. Other open &requests to supply& orders will generate separate, individual, and unconnected contracts on the date each is dispatched.
Pre-Orders and Back Orders
Forbidden Planet Home Shopping (FPHS) carries extensive stocks, even so, many items offered through the websites and in print media are &Pre-Order&, or &Back Order&.
Pre-order products are those in design, the early stages of manufacture, printing or reprinting and transit. Where possible we shall indicate anticipated release, or arrival dates, (which are always subject to change). Manufacture and shipping is inherently flexible and subject to many a slip t&wix cup & lip (to coin a phrase). There is no guarantee that any anticipated release, arrival, or re-supply date(s) will be adhered to.
Therefore it is mandatory for the Customer to accept that any particular 30, 60, 90 day or greater window of delivery dates is subject to slippage or change We shall endeavour to advise all Customers of revised availability dates, but the dissemination of information is, as always, governed by Supplier information. Additionally, such items may also have limited production runs or be restricted in other ways.
Note that all images used on the site are representational.& Please do not assume that the image shown will be an exact likeness of the final product.&
Back Order products are items which have been in stock, have sold out, and are on re-order from the Supplier or Publisher. Back Orders are placed in good faith by FPHS and, in the main, are re-supplied to us within acceptable time frames. However, outside circumstances can intervene.
We shall always do our best to keep Customers appraised of any delay. &
When products do arrive they are normally shipped&in geographic sequence e.g. UK, Europe, RoW, in the same sequence as orders are placed on the system,&barring product limitations or other restrictions such as customer qualifiers, variations, or product quality which may create shipping barriers.& Customer demand criteria such as &ensure mint& &Triple package& etc are regarded as informal requests. They are not binding or mandatory.
As all orders are placed on the system as a &request to supply&, you can reserve your items safely in the knowledge that FPHS do not charge your card, or bank your cheque, until we have goods ready to ship. (The exception being Paypal which is a cash with order process.)
FPHS only charge cards for the actual item(s) being shipped plus postage (if applicable). Cheques are banked when one or more items are ready to ship. (We advise cheque customers who place multiple item orders to pay with two, three or four cheques so that they can be banked separately as goods arrive). & &
Card Security when ordering through the website
When ordering, your card details are secure. Forbidden Planet Home Shopping (FPHS) does not keep your card data. FPHS use the services of payment service provider (PSP) Sage Pay. (One of the largest such organisations in the UK). PSP&s are Payment Card Industry compliant security organisations that offer fully secure facilities for the holding of Customer confidential data. At final check out on the FPHS website, when you are requested to confirm your order request, you are seamlessly transferred to Sage Pay where card details are entered once.
Sage Pay will pre-authorise the card for one penny (to prove that it is genuine) then send FPHS a secure, randomly generated access code. After the pre-auth, Sage Pay return you to the FPHS website, where you can continue shopping or log out.
Card Payment Process
When goods arrive and are ready for shipment, FPHS use the Sage Pay access codes to apply for release of funds, and then, only for the goods about to be dispatched and& postage if applicable
If your Card order is for several items shipped in different parcels over time , the contents of each parcel will be charged separately when ready to ship. The only deviation from this process is& postage which is charged in full relevant to the whole order request as a single item with the first parcel only.
Should any initial request for funds be declined, the Customer will receive a notification email.
The email will request that funds be made available, or alternate payment be advised, such as securely adding another card to SagePay.
The goods requested will be held, pending payment, for a grace period of 7 (seven) calendar days from the date of email notification.
If payment is not received within the grace period, or if the payment declines again,& the items requested will be returned to stock, and the unpaid order cancelled.
Paypal Payment Process
PayPal advertises itself as the safer, easier way to pay and get paid online. The service allows anyone to securely pay in any way they prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information.
Customers should note that when paying by PayPal the money will be debited from your account by Paypal for the FULL amount of your order, at the time of your order, irrespective of when the goods may be ready to ship. (See Pre-order section)
The PayPal service therefore, although extremely secure, is similar to, and handled as a cash transfer. In other words, Paypal is a cash with order payment. & &
Product Information
We make every effort to obtain accurate product information including images, specifications and prices from our suppliers. We reserve the right to correct any errors in pricing, image, description or any other inaccuracy. We also reserve the right to refuse or cancel any order request based on any incorrect price,&description or availability. Such corrections may be made even after an order has been acknowledged. If the price at which you have requested goods is incorrect you will have the right to cancel.
There is normally&no minimum or maximum order.& But such may be specified or qualified in a particular promotion or offering. Some restrictions, such as,&but not limited to, distribution rights and availability may also override. &For instance, certain items may have a restrictions imposed such as:& &one per Customer/Address/ max 2 per household&& and/or, specific or general&geographic or regional&areas, e.g. &UK only&, or &Not available RoI&.
Please note:& Should any Customer or Customer Group place order requests that FPHS deems breaches&restriction rules, FPHS reserves the right to discard and ignore those order requests.&By the same token, product quality, qualifier or variation demands may disqualify customers from receiving items that are limited, short shipped, or do not attain their demand criteria.
&Exclusives& are also items that may have inherent restrictions.&& Geographical,& Regional, Numeric, or otherwise.& Some products are badged or&stickered to indicate exclusivity, others are not.
For instance:&& Each year at the San Diego ComicCon (SDCC),& artists, manufacturers and publishers, release what are known as SDCC exclusives.& Sometimes& SDCC items are stickered as &exclusive&, many times, they are not.& The exclusive stickering appears to be an arbitrary exercise in randomisation.
Many of the SDCC exclusives each year, are made available, or reserved for FPHS, by the Artists, manufacturers & publishers.&&&& FPHS Customers who wish to order&request such, and other&exclusives& do so in the knowledge that, due to their random nature,& there is no guarantee or expectation that any particular exclusive supplied will be stickered.&
Some high value items are subject to a 15% non refundable deposit. These products are clearly signposted on the web site, and all Customers are requested to confirm their acceptance. Customers through Sagepay will have a 15% value debited on acceptance. Paypal Customers, because Paypal is a cash with order type payment, will have paid in full for the high value item. In accepting the 15% non refundable fee, Paypal Customers, should they subsequently cancel their order agree to have 15% of their order value withheld from refund. &
Ordering (General)
When making order requests on line, you are invited to create an account.& Account holders can check past orders and hold items in their shopping basket for possible future purchase. NB: such items are not &reserved&, they are a &wish list&&&When converting a &wish list& into an Order Request, the price and stock availability of the items requested will defer to the Web Site pricing and stock availability at the date of order request. Credit Card customers. When items are shipped separately, cards are debited through Sage Pay only for the value of the goods shipped in each parcel. The exception is rolled up shipping. The full amount of applicable Postage on your whole order request is debited with your first shipment. &
All major Credit/Debit cards accepted via SagePay. Access, Visa, Mastercard, Amex etc.& &
Ordering by mail&
Write up your complete order, along with FPHS stock codes, together with your name & address (include your postcode). Give a contact telephone number (if possible) and your e mail address (if applicable). Enclose the correct payment. By cheque or postal order and send to:
Order Requests, Forbidden Planet, 8 Galliford Road, Maldon, Essex, CM9 4XD.
(do not include cash or card data)
Note please that Pay Pal order requests are only available through the website.
Cheques will not be banked until the first available item on your order is ready to ship. We then have to bank your whole cheque. We recommend that cheque customers ordering a number of items to send in several cheques to cover their order. Which means that we can automatically stagger payments when items are shipped separately.
Cheques have to be cleared before parcels can be dispatched. Depending on the clearing banks involved, that process can take several days. Postal Orders, when used to pay for orders are treated as cash and banked immediately. & &
If ordering for a special occasion (birthday, anniversary etc) please let us know the date. We shall do our best to meet it, but we do have to specify that we cannot be held liable if we are unable to meet the due date. &
Mainland UK: Shipping/ Carriage / Postage/ Courier fees for Merchandise & &
Funko Pop!: Effective from January 15th 2018 New orders for single Funko Pop! figures are charged at a token &1.00 postage fee to 98% of UK postcodes.
Applies only to new orders placed for Funko Pop! figures to be delivered to UK postcodes.& Note:& Excludes Pop Keychains and other Pop items.& The Funko Pop! &1.00 token shipping concession is at the discretion of FPHS and may be withdrawn at any time.
Please note that the Channel Isles are independent territories outside the UK and EU. Although they are UK postcoded, for shipping purposes they are Overseas
Effective January 15th 2018 shipping fees for general merchandise to mainland UK addresses are as follows:
Order Value (excluding postage)
up to &9.99 &2.50 shipping
&10.00 to &29.99& &&3.95 shipping.
&30.00 to &59.99 &4.95 shipping.
&60.00 to &99.99 &6.50 shipping.
&100 to &199.99 &8.50 shipping.
&200.00 plus &12.00 shipping
Graphic Novels postage is a &1.95 per book for delivery in the UK
Free postage& items are &Free postage& for UK Mainland deliveries only. & &
Mainland UK excludes Highlands and Islands, Northern Ireland, Scilly Isles, Isle of Wight, and the Isle of Man where small delivery supplements are added:
Postcodes affected are: ZE 1,2,3. HS 1 to 9, IV 1 to 63, KW 1 to 17, BT 1 to 29, IM 1 to 9 and IM 86, 87, & 99. AB42, 43, 45,51, 52 & 56. PO 30 to 40&&
For the above postcodes:
Order Value (excluding postage)
up to &9.99 &2.95 shipping
&10.00 to &29.99 &4.25 shipping.
&30.00 to &59.99 &5.50 shipping.
&60.00 to &99.99 &7.50 shipping.
&100 to &199.99 &9.50 shipping.
&200.00 plus &13.50 shipping &
Customer requests for urgent delivery from stock, will only be accepted by telephone.& ()& Accepted requests will incur extra fees dependent on circumstances and service required. They will be confirmed by email. Any extra fees relevant to an &urgent& request are not refundable should the goods be cancelled or returned. &Urgent& services are subject to availability. E.g. They may be suspended without notice, especially at very busy periods such as Christmas. &
Delivery Address: We shall deliver items only to the address given on the original order. Goods will not be delivered to dropship, pickup, accomodation, PO Box, parcel motel, hotel, other anonomised addresses, or addresses which in the express opinion of Forbidden Planet constitute an abuse of service. &
We use both Royal Mail & Couriers for deliveries. In all cases Postcodes and zip codes are required to track and deliver parcels. If you are unavailable to accept delivery, you will be carded by a Courier. If you do not arrange re- delivery with the Courier, and the parcel is returned to us we reserve the right to charge a reship fee. &
All electronic and digital products are specific to European Territories.
Delivery Period. If items are in stock then delivery is normally effected well within 21days. &
Items for future dated delivery are normally dispatched to arrive on day of national release. Other goods such as calendars, action figures, and tee shirts are shipped out to customers as soon as we receive supplies. If any item has not yet been manufactured, is embargoed until the release date, is currently sold out, re-ordered, waiting to be shipped, or in transit to us, then delivery time periods are variable. Where possible, revisions to release date information will be posted to the web site(s). We shall also endeavour to notify individual customers of any anticipated or known delays. &
Exchanges/Returns/Cancellations
Pre-Dispatch cancellation requests for individual stock lines can be accepted over the telephone, and by email. Such cancellations do not become effective until you receive a return&confirmation email of cancellation from Customer Service which will be sent to the email address registered on your account.&& Please note that if the item is already within the delivery process, e.g. goods are being picked and shipped from the warehouse, then cancellation cannot be effected and returns procedure must be used after the goods have arrived.
If there is a problem with any of the items that you have received please contact us immediately, time is of the essence as we only have a very narrow window in which to effect returns or make claims.
Under the Consumer Contracts Regulations 2013 you have the right to cancel or return within fourteen calendar days of the goods being delivered. Under the Regulations the Customer is responsible for all carriage return costs. The cancellation period will expire 14 calendar days after date of delivery.
Under the Consumer Rights Act 2015 there is a 30 day right to reject the goods if they do not conform to contract. The burden of proof is on the Customer to show that the goods fail to conform.
Date of delivery is defined within these Terms & Conditions as two working days after date of dispatch.. All online Customers are emailed with date of dispatch information. &
To exercise your right of cancellation/rejection you may use the &Model form& (which is available for use or download on the website) but it is not obligatory. Should you use the form FPHS will email an acknowledgement receipt.& The time periods mandated by the Acts are mutually exclusive and concurrent NOT consecutive.
You must inform us of your decision to cancel or return&by clear statement before the mandated&period expires: In all cases of a projected return you must notify us by email, telephone, letter or fax.. Email sales@forbiddenplanet.co.uk with &return& and your order number in the subject line. Or, call the special line
to give us details. Snail Mail Forbidden Planet Home Shopping (Returns) 8 Galliford Road, Maldon, Essex, CM9 4XD, or fax . In all cases we shall give you a returns authorisation number and return instructions. Where applicable, we shall arrange for a courier pickup of the parcel. Smaller items can be returned using Royal Mail. All items must have a Returns Authorisation number, and must be returned within the 14 calendar days after date of delivery. &
All items must be returned in original packaging with all seals intact and in re-saleable condition. The Consumer Contracts Regulations 2013 state that &If the value of the goods is diminished by any amount as the result of handling of the goods by the consumer beyond what is necessary to establish the nature characteristics and functioning of the goods, the trader may recover that amount from the consumer, up to the contract price& &Handling& in this context is specified in the regulations as &&that might reasonably be allowed in a shop&
Sealed packaged goods will not be accepted if the packaging has been opened and the contents exposed e.g. CDs, DVDs & PC / console games etc.. &
Limitation of liability: Forbidden Planet shall only be liable to refund (where applicable) up to the amount paid (if any) by the Customer for the goods returned along with outbound postage (if any). Forbidden Planet are not liable for any other losses or compensation.& Please note that requests for reimbursement or replacement for packaging will not be accepted.& Replacement goods may be re-shipped in original packaging.& &Re-imbursement will be made by the same means as payment was effected. All re-imbursements are in &sterling.
FPHS reserve the right of deduction under the Regulations for any diminution of value as a result of Customer handling, use, health protection or hygiene.
We may withold re-imbursement until after the returned goods have been received, or positive proof of dispatch is supplied.. Re-imbursement is normally made within 14 days of receiving the returned goods. & &
Other Data
Order amends / changes / extra items. We normally process order requests in the same sequence as we receive them.&Order amendments, changes and requests for extra items therefore have to be processed as new order requests. . &
Queries. Please allow a period of 14 days after receiving your order acknowledgement to check on the status of your order. Initially look on the website(s) for updates. When querying by email, letter or telephone, please have your acknowledgement number to hand along with your full name & address and customer number.
All prices are in &sterling and include VAT where applicable.
Ownership and title in the goods does not pass to the Customer until full, cleared payment has been received, and goods have been delivered.
The Freepost Service we offer is a letter service only. Any parcel sent to us using the Freepost service may be discarded or made subject to excess penalty charges by the Royal Mail. Should such a parcel be delivered to us by Royal Mail any excess delivery fees generated will be debited or invoiced to the Customer &
Please note that Forbidden Planet (FP) take their responsibilities for and to our Customers seriously.& FP is a Retailer offering individual purchasers interesting items of Popular Culture.&& FP is NOT, and will not, &be party to any orders or requests that utilise any of the following types or methods of business, including but not limited to, third party supply, marketplace, drop ship, forwarding, consolidation, reship, multiple order aggregation, whether to single or multiple addresses, or any other similar type of operation. Accordingly, ALL orders that in the express opinion of Forbidden Planet constitute such an abuse of FP services will be summarily rejected and cancelled without redress.& FP also reserves the right to impose further sanctions if required.&
Overseas Customers
For avoidance of doubt: The same contractural stipulations apply to Overseas Order requests as to the UK. No Sales Contract is formed until dispatch of goods. Each contract so formed is specific to the items shipped. Other open &request to supply& orders will generate separate, individual, and unconnected contracts on the date each is dispatched.&
We accept orders (requests to supply) from outside the UK by Credit Card or Paypal only. Shipments to addresses outside the UK are sent, when goods are ready, shipping paid, as either full or part shipments. Overseas orders will ONLY be delivered to the Cardholder residential address or confirmed Paypal residential address.
Please note that Channel & Isles& are& designated as Overseas
Overseas Postage
In line with many Customer requests, Forbidden Planet have streamlined and changed some overseas postage requirements.
In the past ALL overseas postage has been charged in arrears at point of dispatch. That can lead to Customer frustration and delays to shipping, whilst emails are exchanged and postage payments collated.
Forbidden Planet now offer averaged shipping costs to Worldwide order requests for the popular Funko style of collectibles.
For Customers this offers greater transparency and less worry.
From January 15th 2018 Postage for Funko Single POPs and Two packs is calculated at checkout by Country.
The Rates are:
Zones Zero to 3: Single POP &2.95 Double POP &5.90
Zones 4, 5 & 9 : Single POP &3.95 Double &7.90
Zones 6 to 8 : Single POP &3.50 Double &7.00
Zones Zero to 3: Austria, Azores, Belgium, Bulgaria, Corsica, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Guernsey, Greece, Hungary, Ireland, Italy, Jersey, Latvia, Lithuania, Luxembourg, Madeira, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
Zone 4 & 5: Albania, Andorra, Armenia, Azerbaijan, Belarus, Bosnia & Herzegovina, Canary Isles, Faroe isles, Georgia, Gibraltar, Greenland, Iceland, Kosovo, Liechtenstein, Macedonia, Moldova, Montenegro, Norway, Russia (Business addresses only), San Marino, Serbia, Switzerland, Turkey, Ukraine, Vatican City.
Zones 6 to 8: Australia, Bahrain, Canada, Christmas Island, Cocos Isles, Cook Island, Djibouti, Egypt, Iran, Iraq, Israel, Japan, Jordan, Kuwait, Lebanon, Niue, Oman, Pitcairn Isles, Qatar, Saudi Arabia, Syria, Tokelau Isles, UAE, USA, Yemen.
Zone 9: All other Countries & territories Not Listed
It is a rolling programme. So there are still ranges of items that will generate an e mail postage request before shipment can be effected.
There are two caveats.&
One:&&& Couriers surcharge what they consider to be &remote locations& which include but are not limited to:& parts of Scandinavia, Andorra and many mountainous & Island territories.& Therefore there may be occasions, when, even though the averaged postage has been paid, Forbidden Planet may have to request an extra ship fee.&& Please note that all such requests will be at cost.
Two:& At Forbidden Planet's discretion, Countries,& where postal services are slow, inefficient, or ineffective, and/or they are strife or conflict areas, only Courier services will be used for delivery.
In such circumstances Customers will be informed of the Parcel shipping fee and will have seven days in which to agree or abandon.
Countries falling into the above categories include, but are not& limited to:& Turkey, Israel, Ukraine, Russia, much of the Middle East, & many parts of Africa and South America. Please note deliveries to some countries will require a mandatory tracking service to be used and charged.
Overseas Card Orders
We shall debit your card via Sage Pay with the cost of the goods and the shipping fee when goods are ready to ship.. In the case of small orders that process is automatic. With other items, for example, large, heavy or more valuable we notify you of shipping costs prior to shipment, and request that you authorise payment for shipping to be debited to your card. The Sales Contract created on dispatch of goods therefore includes your specific authority to ship. Any return request or subsequent cancellation will exclude the cost of shipping.
Overseas Paypal orders
For low value shipping costs we shall make a Paypal request for funds. With higher ship fees we shall notify you of the shipping cost prior to shipment with a request for payment through your Paypal account. . The Sales Contract created on dispatch of goods therefore includes your specific authority to ship. Any return request or subsequent cancellation will exclude the cost of shipping.
Please note that International Shipments are subject to Customs Inspection, clearance and possible allocation of excise duties. Forbidden Planet cannot be held responsible for any delays or fees imposed. &
Intellectual Property & copyrights
All content of the website(s), Catalogue(s), brochures, newsletters, blogs or any other promotions or advertisements is the property of Forbidden Planet International (FPI) and its sister companies. All content is protected by Intellectual Property laws and copyright.
All trademarks appearing on the website(s), in the Catalogue(s), on brochures, newsletters or any other promotions or advertisements are the property of their respective owners. &
The website may contain hyperlinks. These are provided as a customer service. Forbidden Planet are not responsible or liable for any involvement or transactions with such sites. & &
Use of any of our services indicates your full acceptance of these Term & Conditions Forbidden Planet reserve the right to change, add or remove or modify these Terms & Conditions at any time. These Terms & Conditions are paramount they supersede any and all terms that the customer may seek to request or impose
These Terms & Conditions are additional and apply to purchase & redemption of Gift Vouchers available at www.forbiddenplanet.co.uk
In order to purchase a Gift Voucher you will need to register an Account with us at our website www.forbiddenplanet.co.uk
Gift Vouchers ordered through the website will be delivered automatically by electronic means to the email address you specify at time of order.
Gift Vouchers include unique numbers and character patterns.
If you are purchasing a gift voucher for another person, please forward the voucher to that person. We cannot accept responsibility for stolen, lost, or deleted Gift Vouchers. Nor failure of delivery due to spam filters, firewalls, mailbox capacity or any other reason outside of our control. Ensure that your recipient has received their voucher as it is their responsibility to keep it safe.
Orders purchased with a gift voucher will not be dispatched until payment of the voucher has been confirmed.
If you are purchasing a gift voucher to print off and give to another person, please check and verify that the person you choose has received the Voucher. FPI cannot be held responsible if a gift voucher is used by an unknown third party. In addition, we cannot accept responsibility for stolen, lost, or deleted Gift Vouchers, or any other situation outside of our control.
Site offers, promotions, and discounts do not apply when purchasing Gift Vouchers. e.g. a &20 voucher costs &20. Five &20 Gift Vouchers cost &100. Gift Vouchers are available in &10 and &20 denominations.
The Recipient of the Gift Voucher can create an account and redeem the voucher as full or part payment of products requested through www.forbiddenplanet.co.uk. NB: Gift Vouchers purchased online are only redeemable online. They are not valid in Store, over the Counter or at Conventions & Shows. More than one Voucher may be used on a single order.
All Gift Vouchers are dated and expire 12 months from date of issue.
A Gift Voucher cannot be used to purchase a further Gift Voucher
Gift Vouchers cannot be exchanged for cash.
Gift Vouchers are single use and non refundable
Where order product requests made online with Gift Vouchers are subsequently cancelled or returned, any monies owing will be refunded by Gift Voucher
We reserve the right to amend these Terms & Conditions at any time.
All singular terms include the plural.
Please check the T&C periodically. Last updated: January 15th 2018
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