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KLM Royal Dutch Airlines: An IntroductionKLM Royal Dutch Airlines, also known as KLM, is the leading airline in the Netherlands. KLM is a part of the Air France-KLM Group and a member of the SkyTeam airline alliance. Established in 1919, KLM — the oldest airline in the world — has retained its original name to this day. Currently, the airline offers economy and business class flights to 145 destinations around the world.
KLM Booking & E-ticket
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Service & Facilities
KLM Rating
based on 691 reviews
Service standard: Full Service
KLM Seat Class
Economy Class
The Economy Class of KLM is equipped with ergonomic seats to ensure passengers’ comfort. For passengers flying on a long-distance flight, the airline provides pillows and blankets for extra comfort. Passengers may also choose from a range facilities to keep them entertained onboard, from shopping to movies, music, TV series and international newspapers. Holland Herald, the airline’s inflight magazine, is also available onboard.
In-flight Meal
Passengers can also expect to find a variety of food and beverages — alcoholic or non-alcoholic — in Economy Class. Snacks and fresh sandwiches are served on continental flights, while full-course menus are served on intercontinental flights. Passengers flying on intercontinental flights may also request special menus that are in accordance with their dietary restrictions.
Business Class
Business Class passengers are provided with wider seats, bigger baggage allowance and access to the KLM Crown Lounges or its partners. The 190 cm seats can be reclined to 175 degrees, allowing passengers to rest comfortably. A power set as well as a Taminiau comfort kit are provided in each seat for the passengers’ convenience, while an entertainment set, magazines and newspapers keep the passengers accompanied during flight. Business Class passengers will also be rewarded with 175% of Flying Blue miles when flying internationally, and 250% when flying around Europe.
In-flight Meal
Business Class passengers are served with more food variety, from sandwiches, salads, snacks and tapas to a sumptuous three-course meal complete with a glass of fine wine or the passenger’s beverage of choice. The airline collaborates with some of the Netherland’s top chefs in creating the menus, and chooses Amsterdam’s leading product and interior design studio Marcel Wanders for cutlery.
KLM Privilege Programs
Flying Blue
Flying Blue is a special privilege program for the loyal customers of KLM. Flying Blue members are entitled to a wide range of f exclusive benefits and privileges. Passengers aged 2 and above are eligible for membership and can earn miles every time they fly with KLM or its SkyTeam partners, such as Air France, Aircalin, Kenya Airways, and Tarom. Passengers can redeem their miles for flights, car rentals and hotel stays, among others. To get the miles, customers need only to mention their Flying Blue number when booking a flight or using the services of the SkyTeam partners.
Airbus A330-300
Seat class:
Seat layout:
2-4-2 (Economy)
2-2-2 (Business)
Seat pitch:
31 inches (Economy)
60 inches (Business)
In-flight entertainment: Available
WiFi: Not Available
Power/USB port: Available
Boeing 787-900
Seat class:
Seat layout:
3-3-3 (Economy)
1-2-1 (Business)
Seat pitch:
31 inches (Economy)
42 inches (Business)
In-flight entertainment: Available
WiFi: Available
Power/USB port: Available
KLM Flight Attendant Uniform
KLM updates its flight attendant uniforms every five to 10 years. The current uniform, which was designed in 2010, consists of a white blouse, complemented by the airline’s signature five-color scarf and pin. The white blouse may be paired with a vest, a long-sleeved blazer, a coat or a sweater, and a pair of pants or a formal skirt. On occasions, the flight attendants may also wear a thick black scarf, especially in the winter.
Seat ClassCabin BaggageChecked Baggage
DomesticEconomy Class (Light Ticket)Max. 12 kg
(1 hand baggage + 1 personal item)Available upon purchaseEconomy Class (Standard Ticket and Flex Ticket)Max. 23 kg
(Dimension: max. 158 cm)Business ClassMax. 18 kg
(2 hand baggage + 1 personal item)2 pcs (max. 32 kg/pc)
(Dimension: max. 158 cm)InternationalEconomy ClassMax. 12 kg
(1 hand baggage + 1 personal item)Max. 23 kg
(Dimension: max. 158 cm)Business ClassMax. 18 kg
(2 hand baggage + 1 personal item)2 pcs (max. 32 kg/pc)
(Dimension: max. 158 cm)
Infant Passenger Policy (0-2 Years Old)
Infants must be accompanied by adults, who will have to hold the infants on their lap during the flight.
An adult may travel with two infants, but only one may sit on the adult’s lap. A seat must be purchased for the other infant.
Passengers are allowed to bring their own stroller, but it must be foldable and small enough to be stored under the seat.
Every infant passenger is allowed a cabin baggage with a maximum weight of 12 kg. The baggage, including the handrail and wheels, must be no larger than 55 x 35 x 25 cm.
Every infant is allowed a check-in baggage with a maximum weight of 10 kg.
Parents or guardians are advised to bring food for their infants, because there are only limited baby food variations even on intercontinental flights. The liquid prohibition does not apply to baby food.
Child Passenger Policy (2-14 Years Old)
Children from age 2 are eligible for the Flying Blue membership and to earn the Flying Blue Miles, just like adult passengers.
Children under 5 years old can fly only if they are accompanied by their parents or guardians with a minimum age of 18 years old.
Children who are traveling without an adult must register for the Unaccompanied Minors service.
Children are allowed to bring their own electronic equipment, such as a tablet, but must set it to airplane mode.
Pregnant Passenger Policy
Passengers with a pregnancy of 36 weeks or above are not allowed to fly.
KLM also does not recommend new mothers to fly within the first week after the delivery.
Passengers with multiple pregnancies are advised to consult with their gynecologist prior to the flight.
Passengers with pregnancy complications must submit a medical document from a doctor.
Pregnancy will abolish the membership status in the Flying Blue. The membership can be obtained again after the delivery by showing a medical certificate, such as a birth certificate or a statement from a doctor.
Disabled Passenger Policy
Passengers with special needs must be escorted by someone who can assist them during the flight.
Passengers who need special assistance from KLM is required to make a special assistance request to KLM CARES at least 48 hours before departure. KLM CARES are available on the KLM official website, telephone, or email.
Passengers flying with KLM’s partner airlines and in need of special assistance are required to make their request
to the airlines at least 48 hours before departure.
Special service requests must be made by passengers who want to use the cabin wheelchairs, bring their own wheelchairs/crutches/walker, require airport transfer assistance, bring special medical equipment (even if they do not use them during flight), or bring an assistance dog onboard. Foldable onboard wheelchairs are available in all KLM and KLM Cityhopper planes.
Special service requests must also be made by passengers with special dietary needs, requiring special care during flight or suffering from a contagious disease. Wheelchair accessible toilets are available on some KLM aircraft, but KLM does not assist passengers in using the lavatory.
Passengers flying in economy class within Europe who need to stay in a horizontal position or in need of an extra legroom may book two extra seats, while passengers on an intercontinental flight must book a business class seat.
Passengers carrying their own wheelchair should ensure that their wheelchair's weight and dimension comply with KLM's regulations. Each type of aircraft may have different regulations.
Passengers who require special services must check-in no later than one and a half hour before the standard check-in time.
Passengers shall enter the gate according to the time listed on the boarding pass.
KLM does not provide special services for first-time travelers or passengers with a language barrier and fear of flights.
KLM Check-in Time
Please find the check-in time for all KLM flights on the table below. Check-in time may vary if your flight is operated by a partner airline. Please check your e-ticket to ensure.
Recommended Check-in Time
Domestic1 hour 30 minutes before departureInternational2 hours before departure
KLM Online Check-in
Online check-in is also available for KLM flights. Please follow the steps below.
Enter your booking code, or other booking details, as instructed
Complete your check-in details
Save and/or print your boarding pass
KLM Refund Policy
In general, refunds are permitted for personal reasons (self-cancellation, sickness, pregnancy, or death of a passenger), cancellation/rescheduling by the airline, force majeure, or double booking. However, different airlines have different policies regarding acceptable refund reasons. Please visit
for a complete information on refund.
KLM Reschedule Policy
You can easily change your flight schedule and itinerary using Easy Reschedule. Some airlines allow changes to date, time, route, and airline, while some only allow changes to date and time.
Please refer to
to find the complete guide to rescheduling your flight. If your flight is not eligible for Easy Reschedule, please contact KLM directly to reschedule.
Flight Routes
KLM Destinations
Bali & Lesser Sunda Is.
Philippines
South Korea
United Arab Emirates
Netherlands
United Kingdom
KLM Popular Routes
Popular Hotels
KLM (IATA code: KL) is an abbreviation of Koninklijke Luchtvaart Maatschappij, which translates to Royal Airplane Company. The Dutch Queen Wilhelmina gave the airline the “royal” part of its name in 1919. The airline, which is headquartered in Amstelveen, the Netherlands, is one of the first airlines in the world. During 97 years of its operation, KLM has made some innovations and achievements. One of its achievements is being listed on the Dow Jones Sustainability Index (DJSI) as the top sustainability-driven company in the world.
Currently, KLM offers flights in three types of classes: Economy Class, Europe Business Class, and World Business Class, which is equivalent to first class. With more than 115 aircraft in its fleet, KLM flies to 145 destinations around the world. In line with its slogan, “Journeys of Inspiration,” KLM always strives to inspire its passengers through the services it provides.
In the air, for example, KLM spoils passengers with a wide variety of meals, in-flight magazines and international newspapers, and sets of electronic entertainment to accompany them during their flight. Meanwhile, on ground, KLM offers all its passengers an opportunity to become members of Flying Blue — the airline’s frequent flyer program — and its business class passengers the SkyPriority privilege from SkyTeam.
KLM passengers who prefer to check-in at the airport counter are advised to do so within two hours before their departure time. KLM also offers an online check-in facility, which is open from 30 hours to one hour before departure. For flights to the United States, however, online check-in is available from 24 hours before departure. Passengers are advised to find out the online check-in time for flights to Delhi, Paramaribo, Lagos, Europe, Osaka, Guayaquil, Mexico City and Moscow.
KLM opens baggage check-in from three hours to 40 minutes before departure for flights within Europe and to 60 minutes before departure for international flights. Baggage check-in for flights to Accra, Nairobi, Lagos, Almaty, Astana, Amsterdam, Bonaire, Colombo, Guayaquil, Osaka, and Paramaribo, may close earlier. Passengers are advised to check the check-in regulations on the official KLM website or by contacting the airline’s customer service.
KLM History
KLM Royal Dutch Airlines was officially established on 7 October 1919. The airline performed its first flight in 1920 and flew its first intercontinental flight in 1924 from Amsterdam, the Netherlands to Batavia (now Jakarta), Indonesia. This route has become a regular route of
airline since 1929. Then, in 1934, KLM crossed the Atlantic Ocean for the first time with a flight to Curacao in the Caribbean.
In its first year of operation, KLM flew 345 passengers and 25 tons of cargo — a striking contrast to today’s more than 400 passengers and 20 tons of cargo per flight — using propeller planes from the Douglas Aircraft Company. The fleet experienced an upgrade after 1960, when the airline started flying aircraft with jet engines. Though similar in size, these new aircraft were faster, hence taking less time to reach a destination. With these new airplanes, KLM broke the record as the first airline that flew across the continent in less than 24 hours.
In 1971, when the first Boeing 747 was launched, KLM became one of the first airlines that flew the aircraft. Referred to as “Jumbo Jet” due to its large size, even the first of Boeing 747s were able to carry more passengers and cargo.
The airline has indeed flown different types of aircraft since the beginning of its operation. Here are the list of aircraft KLM has ever used and their years of operation:
Propeller and jet aircraft (1920 – 1970): De Haviland DH-16, Fokker F.II, Fokker F.III, Fokker F.VIII, Douglas DC-2, Douglas DC-3, Douglas DC-4, Douglas DC- 9 and Douglas-8-63.
Jumbo Jet aircraft (): Boeing 747-200B, Douglas DC-10, Douglas MD-11, Boeing 747 Combi, Boeing 747-200SUD, Boeing 747-400, Boeing 767-300ER, Boeing 777-200ER and Airbus A330-200. The latter two aircraft replaced Boeing 767, Boeing 747-300, and Douglas MD-11. The entire Douglas MD-11 fleet was retired in October 2014.
Airbus and Boeing (2014 – present): Airbus A330-300, Airbus A330-200, Boeing 737-700, Boeing 737-800 and Boeing 737-900.
Active fleet: Airbus A350-900, Boeing 737-900ER, Boeing 737 MAX, Boeing 737-400, Boeing 747-400M, Boeing 777-200ER, Boeing 777-300ER, Boeing 787-9, Boeing 787-10 and Boeing 747-400ERF (cargo).
KLM has made international achievements since 1938, staying in operation even during the Second World War. Among the airline’s achievements and milestones are:
The first airline that flew to Manchester’s new airport (1938).
The only civil airline that received the Douglas DC-5 (1938).
The airline with the largest aircraft in the world (Douglas-8-63 / 1968).
The first airline in the world that flew jet-engine aircraft (Boeing 747-200B / 1971).
The Flying Dutchman, the airline’s first frequent flyer program (1981).
The first airline that used biofuels for its aircraft (2012).
Best Airline Staff Service by World Airline Awards (2012 – 2013).
Dow Jones Sustainability Index (2004 – 2014).
These achievements are the results of the airline’s creativity, innovation, professionalism and commitment in delivering the best experience to its passengers.
To offer more destinations to its passengers, the airline has developed partnerships with other airlines. Its cooperation with Northwest Airline from the United States, for instance, has been established since 1989. The two airlines joined another American airline, Continental, in becoming SkyTeam members in 2004.
The same year also saw the merger of KLM and French airline company Air France. Together, they built the airline group Air France-KLM, which soon became the largest airline group in the world. Charles de Gaulle Airport in Paris and Schiphol Airport in Amsterdam were designated as the group’s airport hubs, while each airline was allowed to keep using their original name in operating their flights.
Over the years, KLM has established its own subsidiaries, which include regional airline KLM Cityhopper, cargo airline Martinair and low-cost airline Transavia.
Contact KLM
KLM Office
KLM Royal Dutch Airlines Unit 106
1st Flr, Parkroyal KL
Jalan Sultan Ismail, 50250 Kuala Lumpur
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Check in onlineCheck in anywhereCheck in from the comfort of your home or officeChoose your own seatChoose your seat online and print your boarding passSave time at the airportAvoid the queues at the check-in desk&On this page:How does online check-in work?Log in
Enter your ticket number or booking code and the flight number or log in with your e-mail address and password or your Flying Blue number and password.
Step 1 & Your information
Select your flights and enter the names of any other passengers in your party that you want to check in.
Step 2 & Extra options
Choose your seat, or arrange . And, if you are travelling alone, you can use
to see who else will be on your KLM flight.Order an
meal for intercontinental KLM flights departing from AmsterdamProfit from a discount if you want to check in extra baggage at a fee.Step 3 & Print documents
Print out your boarding pass and those of any passengers travelling with you. You can also e-mail the boarding pass to someone who can print the boarding pass for you, or print it out at a self-service kiosk at the airport.Or get an electronic boarding pass &
On many routes, you can request an electronic boarding pass. You will&receive it on your smartphone, PDA, Blackberry or mobile phone with&Internet access. The text message or e-mail you receive will include all&the flight information and a barcode that you can have scanned at the airport. Read more about the&.In some cases, a boarding pass may not be available. You must then print out your check-in confirmation and exchange it at the airport for a boarding pass.Dropping off check-in baggage at the airport
Once checked in, all you have to do before departure is drop off your check-in baggage at a baggage drop-off point at the airport.&At most airports, you can drop off your baggage starting at 2 hours before your flight departs.Look at the Cancelling a check-in
Once you have checked in, you can cancel your check-in for such reasons as wanting to book a later flight. Go to &Check in online& at KLM.com, click &Cancel your check-in&. Next, enter your ticket number or booking code. To book a later flight, you can call KLM Telephone Reservations.Can I check in online?For most flights, you can check in at KLM.com from 30 hours to 1 hour before departure.Exceptions check-in times:To and from the United States: from 24 hours to 1 hour before departureFrom Ethiopia, Ghana, Kenya or Sudan: from 30 hours up to 1 and a half hours prior to departure.Aero Mexico and China Eastern flights: from 24 hours before departureIf your return flight will be made within 24 hours of the departure of your outward flight, you can check in immediately for your return flight.Checking in online at KLM.com is possible if your trip begins with any flight operated by KLM, AIR FRANCE, Alitalia, Aeromexico, CityJet, Delta Air Lines and Kenya Airways, China Southern Airlines, China Airlines, LOT and Tarom when departing from Amsterdam. (Your booking confirmation shows which airline is operating your flight.)Online check-in is not possible for:Passengers who have requested assistance and who are travelling without a person at least 15 years of age who is listed on Passengers who are departing from airports which do not provide the option of online check-Passengers travelling by train from Brussels South Railway station or Antwerp Central Station to Amsterdam Airport Schiphol.In these cases, you should check in at the airport.To and from the United StatesFor flights to or from the United States, online check-in is possible between 24 hours to 1 hour before departure.To the United StatesAs a result of immigration, security and airport limitations, some airports do not allow the printing of your own boarding pass prior to departure. In this case, you can check in at a kiosk or at the check-in counter at the airport.If your passport was issued by a country under the Visa Waiver Programme, you need to apply for ESTA travel authorization preferably 72 hours before departure.You always need to have ESTA travel authorisation to be able to check in online at KLM.com, unless you have a United States resident permit.
From the United StatesIf you travel from the United States, and you want to check in online via KLM.com, you will be forwarded to the Delta Air Lines website. This means it is not possible to arrange extra baggage via KLM.com.However, if you depart from Chicago, Houston, Miami, San Francisco or Washington DC, you can check in via KLM.com & and arrange extra baggage if you want.Checked in? Go to your Flight GuideLove to find out what will be on the menu and discover all about your flight, crew and aircraft? You can go to your Flight Guide via My Trip. Flight Guide can be used on any device, so be sure to save it to your mobile phone or tablet home screen before travelling!Flight Guide is available from 31 days before departure of any KLM flight.